Frequently
Asked
Questions

Mosaic Manufacturing builds advanced 3D printing solutions that bridge the gap between prototyping and production. Our core products include Array, a scalable, automated 3D printing platform designed for high-throughput manufacturing environments, Element, an integrated multi-material 3D printer; and Palette X, a multi-material management system that is integrated into Array and Element.

While traditional print farms require significant manual labour, oversight, and space, Array is a fully automated system built to streamline production. With robotic part removal, integrated material handling, and centralized management software, Array reduces labour costs, minimizes downtime, and delivers consistent, high-quality prints, enabling you to scale your operation with efficiency and reliability.

Array operates on a 220–240V, 30A power supply with a NEMA L6-30P connector, single-phase. This configuration is standard for most industrial and manufacturing settings, ensuring seamless integration into existing electrical infrastructures.

Using the Palette X material management system, you can print with a wide range of materials, including: PLA, PETG, TPU, ABS, Carbon fiber-infused filaments, PEEK, and more. Contact us for more materials information.

Array automates the entire 3D printing workflow to maximize efficiency and minimize manual labour. It features a robotic system that handles automated part removal through bed swapping, allowing printers to start the next job without human intervention. Its integrated material management system, powered by Palette X, enables seamless multi-material printing and automatic filament routing. Combined with smart storage and queuing systems, Array significantly increases throughput and allows for continuous, unattended production.

Array is designed for high-volume, lights-out manufacturing. By automating key steps such as part removal, material loading, and job scheduling, it eliminates the need for constant operator supervision. This results in lower labour costs, reduced downtime, and a more consistent throughput Compared to traditional print farms, Array offers a much smaller physical footprint while delivering higher throughput and better material efficiency. The result is a lower cost per part, less waste, and a streamlined workflow that’s ideal for scalable, cost-effective production.

Yes, Array is well-suited for educational and research institutions that require advanced, reliable 3D printing capabilities. Its automation, multi-material support, and centralized control system make it a powerful tool for running complex experiments, prototyping new designs, or teaching additive manufacturing at scale. It enables students and researchers to focus on innovation rather than managing manual workflows.

Yes, Mosaic’s solutions are designed to meet the needs of both enterprise and research environments. Whether you’re scaling production, streamlining prototyping workflows, or conducting advanced research, our products offer the flexibility, reliability, and performance needed for complex applications.

We provide comprehensive support to ensure the smooth integration of Mosaic systems into your workflow. Our Customer Success Team guides you through onboarding and initial setup, offering training and best practices tailored to your operation. For organizations with more complex or custom needs, our Mosaic Solutions team works closely with your business to deliver hands-on support and technical expertise throughout deployment and beyond.

Array accelerates the prototyping process by enabling automated, continuous printing without manual intervention. This allows teams to iterate faster, reduce downtime between design changes, and streamline product development. The ability to run overnight and unattended means more prototypes in less time, helping R&D and engineering teams get to market quicker and reach ROI milestones faster.

In manufacturing environments, Array delivers a significant ROI by enabling true lights-out production. Automation of print management, part removal, and material handling results in increased throughput, reduced labour costs, and a lower cost per part. With its ability to operate around the clock, Array maximizes printer utilization while minimizing operational overhead, making it a powerful tool for scalable, cost-effective additive manufacturing.

The latest evolution of the Palette system is PX, which is integrated directly into the hardware of both the Array and Element systems. PX serves as the core of Mosaic’s advanced multi-material management platform. Previous versions of the Palette are now discontinued and no longer available for purchase.

Yes, both Element and Array are compatible with approved third-party materials. To use third-party spools with Array, an NFC tag must be attached so the system can recognize and register the material for use.

Mosaic offers industrial-grade PEEK and PEKK filaments, engineered for high-performance applications. Both materials are available for purchase through the Mosaic online store.

Designed for advanced engineering materials like PEEK, PEI, and Nylon, enabling the production of durable, heat-resistant parts. Ideal for aerospace, automotive, and industrial applications requiring superior mechanical properties and reliability.

The Mosaic Material Pod plays a critical role in the automation of the Element and Array systems. It enables seamless automatic material changes and helps prevent material runout, supporting uninterrupted, lights-out factory production.

Canvas is Mosaic’s software platform for slicing, print management, and multi-printer control. It’s designed to work seamlessly with Mosaic hardware, including Element and Array. With Canvas, users can prepare print files, manage materials, and queue jobs from a centralized interface, whether they’re working on a single Element desktop printer or a fully automated Array system. Canvas integrates tightly with Mosaic’s hardware features like material switching and automation, allowing users to unlock the full capabilities of their setup.

Canvas provides a complete, built-in slicing engine optimized for multi-material workflows, meaning users won’t need third-party slicers.

Yes, both Canvas and the Array interface are designed for centralized multi-printer management. Whether you’re running several Elements or a full Array system, you can queue jobs, monitor print status, manage materials, and track performance all from a single, user-friendly dashboard. This centralized control helps streamline workflows and reduce the complexity of managing multiple devices.

Mosaic products can be purchased by contacting our team, or via one of our resellers. To get started or request a quote, reach out to us at sales@mosaicmanufacturing.com.

Element and Array printers are proudly made in Canada.

Yes, we ship worldwide. If you’re outside of North America and want to confirm availability or logistics for your region, our sales team will be happy to assist.

Yes. Customers who purchase Element and later wish to upgrade to Array are eligible for a credit toward the upgrade. Please contact our team for details.

Our Customer Success team specializes in technical onboarding, troubleshooting, and long-term support. In addition, we offer a growing library of online resources, including setup guides, FAQs, and training documentation to help you get the most out of your Array and Element systems.

Warranty and return information is available here. Please refer to that page for full details on coverage, eligibility, and how to initiate a return or claim.

Routine maintenance is key to maximizing the lifespan and performance of your Mosaic system. Element and Array are designed with ease of maintenance in mind, including accessible components and serviceable modules. We recommend regular cleaning, belt tightening, and timely replacement of consumables like nozzles and filters. For more advanced support or service planning, our technical team is here to help: support@mosaicmfg.com

Yes, replacement parts and accessories are available through our Customer Success team or the Mosaic Spare Parts Store. If you’re unsure what you need, contact us and we’ll guide you to the right components for your system.

Element printers include an integrated HEPA filter that helps manage emissions and should be replaced every 6 to 12 months, depending on usage. For additional air handling, Array includes a 3-inch outlet on the top of the unit, designed for external fume extraction or connection to a dedicated filtration system, depending on your facility’s requirements.

Manufacturers can scale custom manufacturing by using automated industrial 3D printing and additive manufacturing instead of tooling-based methods like injection molding. Mosaic’s Array platform enables high-volume, on-demand production with automated part handling, multi-printer coordination, production software intelligence, and open-architecture material support, allowing engineering-grade custom parts to be produced at scale with lower costs, faster lead times, and true mass customization.

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Manufacturers can implement on-demand production by using automated industrial 3D printing and additive manufacturing to replace physical inventory with digital inventory. Platforms like Mosaic’s Array and Element systems enable high-mix, high-volume production at the point of need, eliminating tooling, reducing warehousing costs, and cutting lead times from weeks to hours. With automated part handling, multi-printer coordination, material management, and integrated software for file storage and workflow optimization, manufacturers can lower part costs by up to 95%, improve throughput, and build supply chain resilience through distributed, scalable production

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Manufacturers can implement digital inventory management by replacing physical stock with automated 3D printing and additive manufacturing, enabling just-in-time, on-demand production across distributed operations. Mosaic’s platform transforms traditional inventory systems into centralized digital part libraries using Canvas, allowing teams to securely store files, manage production workflows, and remotely initiate print jobs as needed. 

With automated systems like Array and Element, manufacturers can reduce warehousing costs, eliminate stockouts, rapidly reproduce legacy or low-volume parts, and strengthen supply chain resilience by producing end-use components exactly when and where they’re required. By shifting from physical inventory to scalable digital inventory, businesses lower overhead, minimize waste, and streamline the entire product lifecycle

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Manufacturers can support onshoring and nearshoring strategies by adopting localized additive manufacturing and automated industrial 3D printing to reduce reliance on overseas suppliers. Mosaic’s high-throughput Array platform enables cost-effective, on-demand part production closer to the point of need, shortening lead times, eliminating minimum order quantities (MOQs), reducing freight costs and tariffs, and minimizing global logistics risk. By combining decentralized manufacturing, digital parts libraries, and integrated automation, manufacturers can improve supply chain resilience, accelerate delivery, lower total landed costs, and maintain production continuity without the overhead of offshore production

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Additive manufacturing supports the full product development lifecycle by enabling rapid prototyping, low-rate production, bridge manufacturing, and long-term sustainment without tooling delays. Mosaic’s automated 3D printing platform allows teams to move from CAD to physical part in hours, accelerating product development cycles, reducing time-to-market, and lowering cost per part at every stage. With scalable, on-demand production, digital inventory management, multi-material capabilities, and high-throughput automation through Array, manufacturers can iterate designs faster, extend product lifecycles, fulfill low-volume and high-mix demand, and maintain real-time manufacturing agility while minimizing overproduction and inventory waste

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Additive manufacturing improves sustainable manufacturing by enabling localized, on-demand production that reduces material waste, overproduction, and transportation emissions. Mosaic’s automated 3D printing platform replaces global supply chains with digital inventory and high-throughput additive production, allowing manufacturers to eliminate obsolete tooling, minimize raw material waste, and significantly reduce Scope 3 emissions by producing parts closer to the point of need. 

With automation, multi-material management, and data-driven tracking for ESG reporting, GHG Protocol alignment, and life cycle assessments, manufacturers can lower part costs while advancing sustainability goals, reducing resource intensity, and building a more resilient, low-impact supply chain

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Orthotics labs can automate custom orthotics manufacturing by implementing integrated additive manufacturing and production workflow automation that eliminates manual bottlenecks and standardizes execution. Mosaic’s automated 3D printing platform enables scalable orthotics production with continuous throughput, reduced technician intervention, and consistent clinical-quality output. By integrating with existing orthotics design and prescription software, the system improves scheduling, visibility, and coordination without disrupting current workflows, allowing labs to increase capacity, reduce labor costs, and deliver high-performance custom orthotics at scale with predictable, production-ready processes 

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